COVID-19 Updates

Thank you for all of your support during these trying times.

Thank you for the understanding and patience you have shown as we have navigated through curbside service over these past months. We know it has not been an easy process, and we are looking forward to re-opening our doors to you and your pets.

Early in the pandemic, the Governor closed most of the State under Executive Order 202.6. New York State Veterinary Medical Society and the Department of Agriculture and Markets worked closely with the Governor’s office and Veterinary Medicine was placed on the essential worker list. We were allowed to remain open to care for our patients with strict safety requirements in place, such as the curbside intake directive.

The curbside directive for veterinary practices is still in place in New York State. NYS has agreed to review the curbside intake guideline and is considering new language that will provide more flexibility for animal hospitals to transition back to in person visits over the next few months. We are hopeful that we will be able to allow clients and pets back into the hospitals soon.

We’d like to share the safety protocols we’ve enacted during the pandemic to ensure the safety of our patients, clients, and team members.

Curbside Service

Due to the uptick in local COVID-19 cases, we have made the decision to only offer curbside appointments for the foreseeable future. The exception to curbside service will be euthanasia appointments (two family members maximum will be allowed inside). Please review our Curbside Protocol to ensure a successful visit. Please remember to wear a mask over your face and nose when dropping off and picking up your pet from our team members.

Booking Appointments

We are currently experiencing very high call volumes. Urgent issues are being prioritized to ensure that all of our patients receive care as needed. Please be patient with us if we are unable to book an appointment immediately for a non-urgent matter. We encourage you to use our hospital app for appointment requests. If you have not already downloaded our app, please look for it on the Google Play Store or the App Store.

Food Orders and Medication Refills

We encourage you to continue to use our hospital app to order food and medication refills. If you have not already downloaded our app, please look for it on the Google Play Store or the App Store. We also invite you to check out our online pharmacy for home delivery.

Clients Affected by COVID-19
We ask that you reschedule your pet’s appointment if any of the following apply to you, or a member of your household:

  • Have tested positive for COVID-19
  • Is suspected to have COVID-19
  • Is displaying flu-like symptoms
  • Has traveled to a high-risk COVID-19 area
  • Have been exposed to a COVID-19 positive individual within the last two weeks

Hospital Cleaning

As a health care facility, we have always followed rigorous sanitation procedures. Due to the pandemic, we have increased the frequency and scope of our cleaning and sanitation efforts. Exam rooms are thoroughly disinfected between patients and high-touch areas are sanitized multiple times throughout the day.
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